DM400C, DM475 Support
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Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
Learn how to resolve jamming issues on the DM400C and DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections.
Learn how to resolve Low battery and other battery messages on the DM300C, DM400C, and DM475.
Learn how to resolve PC Meter Connect connection issues.
Dial-up connections are no longer available as of October 1, 2022.
Installation, Setting Up & Drivers
Learn how to install a print head on the DM300C, DM400C and DM475.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Learn how to configure the DM series WiFi Connection Device and install on your series DM125, DM300C and DM400C.
Learn how to configure the DM series WiFi Connection Device and install on your series DM475.
Network & Connectivity
Postal regulations require that your be inspected periodically. Your inspection occurs automatically when you connect your to the Pitney Bowes Data Centre to refill postage or perform a balance inquiry.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation2, DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve PC Meter Connect connection issues.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to update Canada post rates update on the DM400C and DM475.
Changing the modem string will slow down the modem speed on the DM300C, DM400 or DM475, which will provide a better chance of the meter connecting to the Pitney Bowes Data Center.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Check to ensure that you have the latest version of PC Meter Connect.
Learn how to resolve connection errors on the DM300C, DM400C, and DM475.
Learn how to set the connection mode options on the DM300C, DM400C and DM475.
Learn how to setup a wired connection using a USB Ethernet network adapter on the DM300C, DM400C and DM475.
Learn how to configure the DM series WiFi Connection Device and install on your series DM125, DM300C and DM400C.
Learn how to configure the DM series WiFi Connection Device and install on your series DM475.
Try another connection method, Restart the meter, check the physical connections and network settings to resolve WiFi connection issues on the DM125, DM300C, DM400C and DM475.
Learn how to troubleshoot a wired connection using a USB Ethernet network adapter on the DM300C and DM400C.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to set up a wireless (WiFi) connection with a SmartLink device on the mailstation2, DM125, DM300C, DM400C, and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation2, DM125, DM300C, DM400C, or DM475.
Your meter with a SmartLink wireless (WiFi) fails to connect. Your meter cannot update, add postage, or otherwise communicate with the Pitney Bowes Data Center. Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections.
Review the SmartLink Installation Requirements and Connectivity Setup Guide to prepare for your SmartLink installation.
Features & Settings
Learn how to resolve the invalid preset message on the DM300C, DM400C, and DM475.
Learn how to change the language on the DM300C, DM400C, and DM475.
Learn how to set the sleep mode on the DM300C, DM400C, and DM475.
Learn how to print multiple tapes on the DM300C, DM400C, and DM475.
Learn how to print the date, time, ad or text message on incoming mail on the DM300C, DM400C, and DM475.
Learn how to set the normal preset value to the Domestic Standard Letter Class on your DM300c, DM400c, and DM475.
Learn how to create a custom preset on the DM300C, DM400C, and DM475.
Learn how to correct the date on your mail piece using the DM300C, DM400C, and DM475.
Learn how to enable, disable, or change the supervisor password on the DM300C, DM400C, and DM475.
Learn how to program the meter to retain the class on the DM300C, DM400C, and DM475.
Learn how to clear the batch counter on the DM300C, DM400C, and DM475.
Learn how to turn the auto scale feature on and off on the DM300C, DM400C, and DM475.
Learn how to print reports on the DM300C, DM400C, and DM475.
Learn how to send presort mail on the DM300C, DM400C, and DM475.
Learn how to update the software version on the DM400C and DM475.
You can print a message, slogan or logo (ad) directly on any piece of mail from your meter. You can also remove an existing ad.
Changing the modem string will slow down the modem speed on the DM300C, DM400 or DM475, which will provide a better chance of the meter connecting to the Pitney Bowes Data Center.
Send standard and oversize international mail using the DM300C, DM400C, and DM475.
Learn how to update the postal code on the DM300C, DM400C and DM475.
The scale does not provide a weight for the item and meter displays the 'Invalid Preset Settings' message when the meter turns on or wakes up.
Learn how to upload a new custom envelope message on the DM100i, DM125, DM300C, DM400C, DM475, and mailstation series.
Learn how to setup a wired connection using a USB Ethernet network adapter on the DM300C, DM400C and DM475.
Learn how to configure the DM series WiFi Connection Device and install on your series DM125, DM300C and DM400C.
Learn how to configure the DM series WiFi Connection Device and install on your series DM475.
Learn how to activate Weigh on the Weigh mode on the DM475.
Learn how to re-zero the weigh on the way on the DM475.
Learn how to resolve error code 37AF on the DM475.
Learn how to resolve error code 372A on the DM400C and DM475.
Learn how to resolve error code 37B4 on the DM475.
Learn how to resolve error code 37B3 on the DM475.
Learn how to resolve error code 37B2 on the DM475.
Zero your scale to ensure accuracy in your weight measurements.
Learn how to resolve sealing issues on the DM400C and DM475.
Learn how to refill the moistener on the DM400C and DM475.
Learn how to clean the sealer brush on the DM475.
Printing
Learn how to replace the ink cartridge on the DM300C, DM400C, and DM475.
Learn how to weigh the ink cartridge on the DM300C, DM400C, and DM475.
Learn how to replace the ink waste tray on a DM300C, DM400C, and DM475.
Learn how to replace the waste pad (ink pad) on the DM125, DM300C, DM400C and DM475.
Learn how to use the AutoInk program to save money on your ink purchases.
Learn how to print multiple tapes on the DM300C, DM400C, and DM475.
Learn how to print the date, time, ad or text message on incoming mail on the DM300C, DM400C, and DM475.
Learn how to print a funds report on the DM300C, DM400C and DM475.
Learn how to print Multi-Account or Single accounting summary reports on the DM300C, DM400C, and DM475.
Learn how to add additional postage to your mail piece using the DM300C, DM400C, and DM475.
Learn how to print your Last 5 Refills summary report on the DM300C, DM400C and DM475.
Learn how to resolve error codes related to the printing system on the DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve error code 2442 on the DM100i, DM125,DM300C, DM400C, and DM475.
Learn how to resolve error code 2494 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error code 2441 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve poor print quality or no printing on the DM300C, DM400C and DM475.
Mailing & Shipping
Learn how to send presort mail on the DM300C, DM400C, and DM475.
Network & Connectivity
Postal regulations require that your be inspected periodically. Your inspection occurs automatically when you connect your to the Pitney Bowes Data Centre to refill postage or perform a balance inquiry.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation2, DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve PC Meter Connect connection issues.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to update Canada post rates update on the DM400C and DM475.
Changing the modem string will slow down the modem speed on the DM300C, DM400 or DM475, which will provide a better chance of the meter connecting to the Pitney Bowes Data Center.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Check to ensure that you have the latest version of PC Meter Connect.
Learn how to resolve connection errors on the DM300C, DM400C, and DM475.
Learn how to set the connection mode options on the DM300C, DM400C and DM475.
Learn how to setup a wired connection using a USB Ethernet network adapter on the DM300C, DM400C and DM475.
Learn how to configure the DM series WiFi Connection Device and install on your series DM125, DM300C and DM400C.
Learn how to configure the DM series WiFi Connection Device and install on your series DM475.
Try another connection method, Restart the meter, check the physical connections and network settings to resolve WiFi connection issues on the DM125, DM300C, DM400C and DM475.
Learn how to troubleshoot a wired connection using a USB Ethernet network adapter on the DM300C and DM400C.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to set up a wireless (WiFi) connection with a SmartLink device on the mailstation2, DM125, DM300C, DM400C, and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation2, DM125, DM300C, DM400C, or DM475.
Your meter with a SmartLink wireless (WiFi) fails to connect. Your meter cannot update, add postage, or otherwise communicate with the Pitney Bowes Data Center. Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections.
Review the SmartLink Installation Requirements and Connectivity Setup Guide to prepare for your SmartLink installation.
Printing
Learn how to print multiple tapes on the DM300C, DM400C, and DM475.
Learn how to print the date, time, ad or text message on incoming mail on the DM300C, DM400C, and DM475.
Learn how to print a funds report on the DM300C, DM400C and DM475.
Learn how to print Multi-Account or Single accounting summary reports on the DM300C, DM400C, and DM475.
Learn how to add additional postage to your mail piece using the DM300C, DM400C, and DM475.
Learn how to print your Last 5 Refills summary report on the DM300C, DM400C and DM475.
Learn how to resolve error codes related to the printing system on the DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve error code 2442 on the DM100i, DM125,DM300C, DM400C, and DM475.
Learn how to resolve error code 2494 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error code 2441 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve poor print quality or no printing on the DM300C, DM400C and DM475.
Learn how to replace the ink cartridge on the DM300C, DM400C, and DM475.
Learn how to weigh the ink cartridge on the DM300C, DM400C, and DM475.
Learn how to replace the ink waste tray on a DM300C, DM400C, and DM475.
Learn how to replace the waste pad (ink pad) on the DM125, DM300C, DM400C and DM475.
Learn how to use the AutoInk program to save money on your ink purchases.
Errors & Troubleshooting
Learn how to resolve a low sector message on the DM300C, DM400C, and DM475.
Learn how to resolve the message 'flash needed init version' or 'flash needs init' on the DM300C, DM400C, and DM475.
Postal regulations require that your be inspected periodically. Your inspection occurs automatically when you connect your to the Pitney Bowes Data Centre to refill postage or perform a balance inquiry.
Learn how to resolve "Meter not detected" message when using PC Meter Connect on the mailstation2, DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve a blank display on the DM300C, DM400C, and DM475.
Learn how to resolve the "Manufacturing Mode" warning message on the DM100i, DM125, DM300C, DM400C and DM475
How to resolve 'accounting period ended' on the DM300C, DM400C, and DM475 using the Inview accounting.
Learn how to resolve error code 2412 on the DM300C, DM400C, and DM475.
Learn how to resolve 081C on the DM300C, DM400C, and DM475.
Learn how to resolve error code 22 on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error codes related to the printing system on the DM100i, DM125, DM300C, DM400C and DM475.
Learn how to resolve error code 0815 on the DM300C, DM400C, DM475.
Learn how to resolve error code 010E on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error code 2492 on the DM100i, DM125, DM300C, DM400C,and DM475.
Learn how to resolve error code 2491 on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to clear error code 2032 on the DM100i, DM125, DM300C, DM400C, and DM475.
Put your meter into Service Mode and clear the message so that you can run your meter until your replacement waste pad arrives.
Learn how to resolve a "Data Upload Required" message on the DM300C, DM400C or DM475.
Try another connection method, Restart the meter, check the physical connections and network settings to resolve WiFi connection issues on the DM125, DM300C, DM400C and DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections.
Maintenance
Learn how to resolve jamming issues on the DM400C and DM475.
Learn how to resolve error 372D on the DM400C and DM475.
Learn how to resolve error code 372A on the DM400C and DM475.
Learn how to resolve error code 248C on the DM100i, DM125, DM300C, DM400C, and DM475.
Learn how to resolve error code 2442 on the DM100i, DM125,DM300C, DM400C, and DM475.
Learn how to resolve error code 248B on the DM100i, DM125, DM300C, DM400C,and DM475.
Learn how to clean the printer nozzle on the DM300C, DM400C and DM475.
Learn how to install a print head on the DM300C, DM400C and DM475.
Learn how to replace the ink waste tray on a DM300C, DM400C, and DM475.
Learn how to resolve sealing issues on the DM400C and DM475.
Learn how to refill the moistener on the DM400C and DM475.
Learn how to clean the sealer brush on the DM475.
Refilling Postage
You see this message when there are insufficient funds in your postage account. To complete the transaction, refill your meter for a lower amount or add funds to your postage account.
Learn how to add additional postage to your mail piece using the DM300C, DM400C, and DM475.
Learn how to remove your funds from a DM300C, DM400C and DM125 meter and return them to your postage account.
Learn how to add or refill postage to a DM300C, DM400C and DM475.
Learn how to clear error code 2032 on the DM100i, DM125, DM300C, DM400C, and DM475.
Resolve the issue with your account to clear error code 11 or 0011 on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C, DM475, DM Infinity, SendPro C Lite, SendPro C, SendPro+ (8H10), SendPro C Auto (9H10)
Rate Change
Learn how to create a custom preset on the DM300C, DM400C, and DM475.
Learn how to update Canada post rates update on the DM400C and DM475.
Learn how to resolve software related error codes on the DM300C, DM400C, and DM475.
Reporting, History & Accounting
Learn how to delete an accounting the DM300C, DM400C, and DM475.
Learn how to print a funds report on the DM300C, DM400C and DM475.
How to resolve 'accounting period ended' on the DM300C, DM400C, and DM475 using the Inview accounting.
Learn how to print Multi-Account or Single accounting summary reports on the DM300C, DM400C, and DM475.
Clear the postage totals for your account(s) in Standard Accounting on the DM300, DM400C and DM475. Verify that your reports print correctly before you clear your transaction log, as once your accounting data is cleared, it cannot be retrieved.
Learn how to print your Last 5 Refills summary report on the DM300C, DM400C and DM475.
Learn how to set the accounting period on the DM300C, DM400C,and DM475 with Inview accounting.
Learn how to resolve transaction log full on the DM300C, DM400C, and DM475.
Product Orders & Returns
Learn how to resolve Low battery and other battery messages on the DM300C, DM400C, and DM475.
Learn how to remove your funds from a DM300C, DM400C and DM125 meter and return them to your postage account.
Documents and Software
Downloading and installing PC Meter Connect version 05.00.0081
How to update the postal code on the DM300C, DM400C and DM475
Updating to PC Meter Connect version 05.00.0081
Budget Manager Accounting Guide for DM300c, DM400c, DM475
DM300c, DM400c Operator Guide
DM300c-DM475 INVIEW Accounting Operator Guide
DM400c Return Instructions
DM475 Operator Guide
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview