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Imagine knowing the impact of every communication, so the next one can do even more
We help businesses listen. Because the best communications are two-way conversations. How does a company have a genuine conversation with lots of individual customers? With our help. Our software can keep everyone in an organization up to date on every interaction a customer ever had with the organization, whatever the channel. So a call center representative, for example, will know if the customer she's talking with just received a credit card offer in the mail. Our real-time decision tools go far beyond the "Customers-who-bought-this-also-bought-that" variety to actually assess what a particular individual might be interested in right now. As a result, our solutions don't just drive product sales, but also long-term customer loyalty and profitability.
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Getting the full picture
Sales and customer satisfaction both rose significantly after the Nationwide Building Society, a savings and loan serving 11 million customers in the U.K., started using our Portrait Interaction Optimizer. The software gives call center representatives, tellers and other customer-facing employees a system-wide, up-to-the-second view of each customer's previous dealings with Nationwide, including online visits. Representatives can now respond more knowledgeably, solve problems faster, and transform everyday interactions into sales opportunities.