Mirror, mirror, on the wall, who has the best order experience of them all?

Description: 
Vijay, Pierce and Julia brag about four Pitney Bowes clients that are hitting homers with each of the core pillars of the online order experience—and how we used our secret shopping data to identify them.  

Digressions include the 19th-century origins of mystery shopping, order tracking maps that really only “track” the buyer’s home address, and the many trials and tribulations of printing return labels.  

Links mentioned:

• BOXpoll: Drumroll, please: The winners of the 2022 BOX awards
• Pitney Bowes BOXscore
• Wall Street Journal: Retailers Turning to Specific-Day Delivery Over Speediest Shipping

Host: Vijay Ramachandran, VP Go-To-Market Enablement and Experience  

In this episode:

Pierce Ingram, BOX Product Manager 

Julia Brockney, Market Analysis Intern   

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