How to Use Electronic Return Receipt (ERR)

Tracking services are available when you use the Attached Scale or Manual Weight entry method. The following steps are based on using Priority class and the Electronic Certified service with Electronic Return Receipt.

In order to use ERR, you must submit Form 5053, Bulk Proof of Delivery to the USPS. You will then be provided with a 9-digit USPS Mailer ID. You need to enter this number when using ERR. The following procedure is an example of how to use ERR.

  1. Place the piece of mail or package on the scale.
  2. Select Class from the Job Properties list on the left side of the screen.
  3. Select the class from the Class services list box, in this example, Priority Mail Retail.
  4. Select the mail piece type, in this example, Envelope or package.
  5. You are prompted to enter the Destination ZIP or Zone code. Enter the ZIP code and then select This is a ZIP.
  6. Select the Electronic Certified special service from the Extra services list on the right. As soon as you select the service, a check mark appears in front of it and you are prompted to enter the tracking number.
  7. When entering the tracking number for the Electronic Certified service:
    1. If this is the first time you are entering a confirmation service, the field for the tracking number is blank and you need to enter the entire number. If you have a barcode scanner, you can scan in the number.
    2. If you have used all of the labels in a series of tracking number labels, make sure you start with the top label with the lowest last 4-digits and not the bottom label with the highest last 4-digits.
    3. If you have used the confirmation service before, the next tracking number (in the series of tracking number labels) appears, minus the last digit. You will be prompted to enter the last digit of the tracking number that is to be used on the mail piece.

  8. As soon as you enter the tracking number, the envelope that displays in the Run Mail screen refreshes showing where you should place the tracking number label. Apply the tracking label and select Next.

    NOTE: The system will only display the location of where to place the tracking number label if you have enabled that prompt in your System Settings. For more information, refer to Enabling Tracking Services Prompts.

  9. Select Electronic Return Receipt from the Extra services list.
  10. You are prompted to enter the Customer Reference number and the 9-digit USPS® Mailer ID in their dialog boxes.
  11. Once you enter the Customer Reference number and USPS Mailer ID, select OK.
  12. Select OK to confirm the class and service.

  13. Select the Tape key to print a tape. To print postage on a piece of mail, select the Start button.

    NOTE: If you have Accounting on your system, make sure you have selected an account for this job or you will not be able to print a tape or envelope.

  14. The system will ask you if you want to track another mail piece. It also provides you with the option of automatically printing a receipt after every mail piece.
  15. Once the job is complete, you are prompted to upload your records.

NOTE: It is recommended that you upload all your records after every job. 

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