When you have communications that can fail - we can help.

Pitney Bowes High Value Client Communications is a comprehensive offering that integrates and manages your critical communications.

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There are certain communications that your company sends that are essential to conducting business. They are of such a critical nature that they can’t be late, they can’t go to the wrong address, they can’t have missing elements and they must have near 100% response rates. If not, you could have serious compliance issues, revenue shortfalls and severe damage to your brand reputation.

High Value Client Communications is a comprehensive offering that integrates and manages your critical communications to ensure that they get through to the proper audience with all the correct information, on time, every time. Our Critical Communications Specialists work with you through the entire process—from document creation and production through delivery—tracking progress so that you meet your goals at each stage. We employ the latest data scrubbing, personalization, Six Sigma project management techniques and tracking capabilities so that compliance and revenue goals are met.

We will:

  • Redesign your process
  • Re-architect the communication structure for better customer visibility
  • Utilize digital content libraries for versioning and customization
  • Standardize communication across the globe through enterprise templates
  • Use the latest print-on-demand and just-in-time warehousing technologies
  • Improve address quality and delivery tracking
  • Provide end-to-end project management

High Value Client Communications has the following components:

• Compliance Adherence ensures conformance to regulatory requirements through in-line tracking and process accuracy to avoid mistakes before they become a cause for failure.

• Customer On-Boarding provides solutions for welcome kits and other on-boarding materials to customize them to each new account’s specific circumstances thereby increasing their effectiveness.

• CRM Output improves retention rates by utilizing the rich customer-specific data you’ve collected to create communications that recognize each customer’s uniqueness.

• Expense Visibility gives you the management tools you need to control costs without sacrificing quality and significantly improves the ROI of your communication production and delivery.

• Personalization/Versioning improves response rates with more efficient personalization through in-line digital content libraries and just-in-time printing and warehousing.


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