Multi-Vendor Services
One Source, Many Solutions
With a network of 1,300 A+ certified technical professionals, Pitney Bowes Multi-Vendor Services offers you a single point of contact for the service and support of your business equipment.
Overview
Just imagine how simple, convenient, and cost effective it would be for your business to have a single, reliable service provider for multiple brands of printers, multifunction devices, and more - in addition to your mailing systems. With Pitney Bowes, it's a reality.
Just one call puts you in touch with a single point of contact that provides you with a full range of exceptional support services for your office equipment - from installation and repair to preventive maintenance and asset redeployment. No more dealing with multiple contracts, multiple vendors and inconsistent service. Multi-Vendor Services offers you an easy and cost effective approach for equipment service.
SERVICE OFFERINGS
Primary Services
- National on-site repair and maintenance
- Warranty support/extended warranty programs
Additional Services
- IMAC (Installations, Moves, Additions, Changes)
- Preventive Maintenance
- Managed Deployments
- Call Center Services
- 24/7 Coverage
- Asset Redeployment Support
- Professional Equipment Installation
- Product Configurations
- Third Party Technical Training Provider
HOW WE DELIVER EXCEPTIONAL SUPPORT
- Multiple Service and Parts Locations
- 1,300 A+ certified Customer Service Representatives all direct Pitney Bowes employees, accountable to you. They average 14 years experience and are equipped with wireless links to our National Dispatch Center
- State of the art, closed-loop service communications and service delivery systems
- Flexible Service Level Agreements
- Next Day Service
- 4 Hour Response
- Flexible Reporting Options
- Access to Six-Sigma consulting to provide quality and process improvements
Equipment Resellers
If you are a Reseller, we can help you grow your business by expanding your service delivery capabilities to full nationwide support while ensuring margin attainment for your services business.
Original Equipment Manufacturers (OEM)
If you’re an OEM, we can help you enhance your customer satisfaction, increase customer loyalty and gain a competitive advantage by providing a single source of consistent services nationwide.
Kiosk Deployment and Life Cycle Services
With national coverage, customer-centric service level agreements, rapid repairs and a responsive national call center, its clear why so many kiosk OEMs and integrators should rely on Pitney Bowes. Our dedicated A+ certified technicians provide the expertise to stage, install and maintain your full line of self-service devices with 24/7 coverage in most areas. We'll make sure you get the support you need to keep your technology running at peak productivity.
Please visit www.pb.com/kiosk for more information.