Pitney Bowes is a company that thrives on innovation. Every day, we make it easier for our customers to profit from the mailstream.

In recent years, our customer-centered approach to innovation has led to hundreds of new products and services that help companies improve customer acquisition, build customer loyalty and reduce costs.

With over $1 billion invested in R&D over the past decade, it’s no surprise that Pitney Bowes is consistently ranked among the top 200 companies in terms of patents each year. Dedicated teams in research, engineering, development, IT, software, product development, marketing and sales are focused on creating new value for our customers.

Key to our success is a process that starts with – and revolves around – customers. Our Advanced Concepts and Technology team, for example, includes anthropologists, designers, engineers and scientists with backgrounds ranging from organizational behavior to physics and chemistry.   We immerse ourselves in real world environments to gain a deep understanding of our customers’ needs.  And our unique Innovation Pipeline process intertwines the efforts of three groups: the Concept Studio (where strategic questions become new business ideas), the Systems Lab (where business cases and customer prototypes are tested) and the Technology Labs (where we capitalize on emerging technologies.)

The end result: a constant flow of new ideas and mailstream solutions that add value to our customers’ business.