Customer Service Director
Streamline your billing processes and enable paperless collaboration with your customers.
Harness geographic insights to intelligently deploy resources for customer service and new product rollouts.
Improve risk awareness and monitor exposure more effectively with our analytic solutions and risk data.
Drive sales growth through more relevant customer interactions. Create and distribute real-time, single views of customer data along with actionable recommendations across all of your channels.
Combine multiple customer data sources to create a single view of your customer.
Increase accuracy with an integrated system that allows for more time efficient processes for call centers.
Boost efficiencies by providing customers with a single statement for multiple accounts.
Acquire new customers as well as retaining and upselling to existing customers using highly targeted products and services.
Development a market and customer growth strategy based on location and intelligence of all customers.
This national sporting goods retailer faced two challenges, the company needed a way to validate customer address data and they also required a solution that could optimize their real estate selection process.
This frozen food home delivery service faced significant challenges for coordinating orders and scheduling deliveries and needed to de-duplicate and consolidate customer data into a single, comprehensive record.
A home improvement retailer recognized customer service was suffering when a local store would be out of stock on a particular item and an order was placed with the central warehouse. The customer left the store thinking their purchase would be delivered in a day or two, only to be later notified that the delivery would be delayed a week or more.