Omni-Channel Customer Experience Management

Leverage every customer interaction by understanding true customer needs and present the most relevant offers via the customer’s channel of choice.

Customer Interaction Management

Enhance customer loyalty by delivering the right messages to the right customers via preferred communication channels, including mail, web, email, SMS and call center.

Network Optimization

Improve the quality and reliability of service to boost customer loyalty and increase revenue by enhancing network planning and uncovering data trends.

Churn Management

Predict how each customer will react to specific offers and predict which customers will be positively influenced by marketing efforts by building premium churn models.

Enhance Branch Network Performance

Establish long-term, actionable plans for your current distribution network – and bolster branch revenue by aligning goals and actions with local customer needs.

Customer Experience Management

Go beyond great customer experience, to impact sales. Leverage every customer interaction by understanding true customer needs and present the most relevant offers via the customer’s channel of choice.

Location Analysis Strategy

From opening to closing – optimize your real estate portfolio to realize full market potential.

Customer Acquisition and Retention

Pitney Bowes Software helps insurers attract new customers while minimizing attrition by delivering customized experiences to their different customer segments. We provide much deeper insights into customers, agents, markets, channels and marketing campaigns to drive growth.