Values
Our approach to corporate responsibility is grounded in shared values. Our values have been a strength of our company for generations. The words have evolved, but the sentiment and meaning have remained constant.
They are:

Put Customers First
  • We focus on our customers’ success
  • We respond to customers quickly
  • We create solutions for tomorrow
Collaborate
  • We work inclusively, treating employees with dignity and respect
  • We work collaboratively with each other and our customers
  • We embrace diverse viewpoints
  • We support our local communities
Be Passionate
  • We act with a sense of urgency
  • We drive for results and celebrate success
  • We accelerate innovation to deliver unique value
Be Accountable
  • We deliver on our promises and commitments
  • We set challenging goals, measure outcomes and reward success

Act with Integrity

  • We care
  • We do the right thing
  • We consider the consequences of our actions.

We promote our values through a variety of internal communications.

Values in Action
In 2010 Pitney Bowes continued to distribute its weekly “Values in Action” program to employees all over the world through its intranet update, Inside PB. The series highlights a variety of examples demonstrating that at Pitney Bowes, values aren’t just abstractions — they’re the basis for everything we do.


In 2010 Pitney Bowes placed #470 on the Global 1000 Sustainable Performance Leaders index, up 388 places from the previous year. The index, produced by CRD Analytics and published by Justmeans, a communications firm focused on the sustainable business community, ranks public companies on full-year performance across four dimensions: financial, environmental, social and governance. Each dimension consists of five key performance indicators aligned with the The Global Reporting Initiative (GRI) Index.

Ethics
We all make ethical decisions every day. Our approach is to provide clear guidance about our expectations as well as practical resources to help employees gear their actions both inside and outside the workplace to reflect the policy and legal guidelines that govern Pitney Bowes. When there is a question about how to proceed, there is always someplace to go for support and assistance.

Code of Conduct Our code of conduct, the Pitney Bowes Business Practices Guidelines, describes and illustrates the ethical and compliance standards expected of our employees, in the way we treat each other, our customers, our business partners and the communities in which we live. The code is currently available in 11 languages and dialects.

Training Each year, employees are required to take training on specific company policy, practices and the law covering such topics as records retention, antitrust or anticorruption. We use a variety of analytical tools to identify areas of risk, and then design programs to mitigate the risks. We offer training through seminars, online and via webex, and through other channels for employees who do not have access to a computer.

Advice and reporting channels We encourage employees to seek advice in dealing with ethical dilemmas and to report any suspected wrongdoing. Our Ethics Help Line, operated by a third party 24 hours a day, seven days a week, enables employees to report wrongdoing anonymously and in virtually any language in which Pitney Bowes does business, without fear of retaliation. A new system instituted in 2010 facilitates the process by automatically routing each call to an operator fluent in the caller's language. Employees also can contact the Global Ethics & Business Practices Department in person or anonymously through hard copy mail, telephone or email delivered to a special email address. All claims of potential violations of law or policy are reviewed and investigated as appropriate. In the event a complaint is verified, appropriate disciplinary action is taken.

Metrics We constantly monitor the performance of our ethics and compliance programs to improve their effectiveness. Pitney Bowes is a member in good standing in the FTSE4Good Index, the responsible investment index sponsored by the FTSE Group. FTSE's review of eligible companies focuses primarily on anti-bribery/anti-corruption policies and practices.