Working with customers

Pitney Bowes 2009 customer satisfaction survey highlights:

  • 150,000 responses from customers in the United States, Canada and Europe
  • Year-end Total Satisfaction scores up 46 percent from 2008
  • Surveys covered 19 processes in the areas of Purchase Experience, Technical Support and Customer Support
    • US scores for 15 processes had double digit percentage improvements          
    • Scores more than doubled for 5 processes
    • Dissatisfaction levels lowered in all three main areas
  • Customers expressing dissatisfaction were contacted directly to resolve related issues


    • Supplier diversity
    In 2009 Pitney Bowes contracted with a diverse business to cleanse our procurement data and properly identify suppliers according to the following categories: minority, woman, veteran, service-disabled veteran, or hubzone. We also took steps to ensure the correct categories were being accounted for in our calculations. The percentages shown below reflect these adjustments:

    Percentage of supplier spend with certified women- or minority-owned businesses

    Supplier Diversity   
    20096% 
    20084.7% 
    20074.9%