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February, 7 2012
Presort Services Dallas, TX Fire One Year Later
One year ago today, we experienced a devastating fire that destroyed our largest Pitney Bowes Presort Services facility in Grand Prairie, TX. This 100,000+ square foot facility was the presort processing center for hundreds of our customers. Remarkably, no one was hurt, every employee was accounted for, and we made all requested customer pickups and began processing customer mail at other locations within 24 hours of the fire.
On this one year anniversary, we want to say thank you. The support we received from our customers, the local business community, the USPS, and vendors highlights the same spirit of Pitney Bowes and our commitment to each and every one of you.
We learned a great deal from this event, and want to share our experience with you. The following blog highlights the lessons learned and includes more information about business continuity that could help your business plan for the future.
>Read Blog
November 16, 2011
Bangkok, Thailand Flooding
Latest reports available indicate that flood waters have receded and delivery of mail and publications are slowly returning to normal. Pitney Bowes International Services will continue to forward our regularly scheduled volumes and consolidations.
We will continue to post updates as more updates are made available. Please contact your customer service representative for more information about your specific shipments to these areas.
October 28, 2011
USPS Announcement
Postmaster General Pat Donahoe issued a letter and video today to assure mailers that the Postal Service is not going out of business or be privatized. The Postal Service plays a vital role in America's economy and society. This past year USPS delivered 167.6 billion pieces of mail and sustains a $1 trillion mailing industry that employs 8 million people.
This communication will bring you the up-to-date steps the Postal Service is taking on the legislative, network optimization and wages and benefits fronts to ensure the financial health of USPS now and in years to come. The PMG continues to urge Congress to allow the move from six-day delivery schedule to five days per week. On the retail front, the USPS is studying whether to close up to 3,700 retail facilities, and we continue to consolidate delivery routes. USPS is also developing a proposal to adjust service standards and Critical Entry Times for First-Class and Periodicals to allow the streamlining of the mail processing network.
This is a very important message that needs to be shared with your members and co-workers. Please feel free to distribute and post on your website.
October 13, 2011
Brazil
As of midnight on Wednesday, October 12th, by ruling of the Brazilian Superior Labor Court, the Brazil postal workers strike has officially ended. The Brazilian Post has stated that it expects services to return to normal within the next seven days.
We will continue to provide updates as additional information is received.
August 28, 2011
Hurricane Irene Update
We are continuing to assess the impact of the storm on our operations. All Operating Centers which could potentially be impacted are actively engaged in planning meetings to ensure the safety of our employees, processing facilities and of course the security of your mail.
We will keep you informed of any closures or delays and would ask that you in turn contact your customer service representative with any plans you may have affecting your facilities or production cycles.
We have identified sites that are most likely in the path of the storm and listed their customer service contact people below.
Local Site Contact Phone NumbersHartford, CT (Gretchen Line) 860-478-0256 Hicksville, NY (Laurie Glaessgen) 516-749-5934 Reading, PA (Lori Gensemer) 610-568-8870 Pine Brook, NJ (Theresa Breslin) 973-885-7008 Newark, NJ 800-521-0080
VM will be updatedLanghorne, PA & Bensalem, PA
(Anthony Enoch)267-981-2900 Ashland, VA (Art Leonard) 804-922-2973 Charlotte/Duncan/Durham, NC (Terry White) 704-968-6929
In the event that normal channels of communication are inoperable due to power outages, please monitor http://www.pb.com/mailservices/ and our social media channels: August 24, 2011
East Coast Earthquake & Hurricane Update
As of Wednesday, August 24, Pitney Bowes Mail Services, the USPS® and our other distribution partners have not experienced any delays with processing or delivering mail following yesterday's earthquake that affected the Virginia area and many locations throughout the East Coast.
As part of our disaster recovery plan, each Pitney Bowes Mail Services facility went through a thorough analysis of operations to ensure there was no damage to our facility, or our customers' mail. There have been no reported damages or injuries.
We continue to monitor hurricane Irene as it makes its way towards the Eastern seaboard. All Operating Centers which could potentially be impacted are actively engaged in planning meetings to ensure the safety of our employees and the security of your mail. We will keep you informed of any closures or delays, and would ask that you in turn, contact us with any plans you may have affecting your facilities or production cycles.
August 10, 2011
Civil Disturbances in London and other parts of the U.K.
Due to the civil disturbances in London, and various areas throughout the country, mail delivery and collection schedules may be affected. Royal Mail and other delivery vendors throughout the region are attempting to maintain normal business operations, however, due to civil unrest, road closures and damage to properties, delays are expected.
More detailed information can be found on the Royal Mail website.
Please contact your customer service representative for more detailed information or if you have questions.
August 2, 2011
International Services: South Korea Flooding
Recent storms have brought heavy flooding and landslides in Seoul and many surrounding cities in South Korea. As of today our vendors have reported there are minimal delays in delivering mail (2-3 days) primarily around the city of Seoul.
June 27, 2011
Canada Post
Canada post has reported that they have initiated the process to resume operations following the passage of legislation requiring Canada Post employees to return back to work. In accordance with the Act, employees will begin to report to work for their regularly scheduled shifts on Monday June 27 and on Tuesday June 28.
Pitney Bowes International Services
As of this morning, Pitney Bowes International Services will be accepting mail bound for Canada and we will be working closely with our storage vendors to move stored mail back into the system as quickly as possible.
>Learn more
May, 24 2011
Presort Services — Pitney Bowes Minneapolis, MN mail processing facility.
On Sunday, May 22nd at approximately 3:00 p.m. CDT, the Pitney Bowes Presort Services Minneapolis, MN location was hit by a tornado damaging several bay doors, windows and internal structures. One employee was on-site at the time and we are thankful there were no injuries to any employees or their families.
Immediately our Presort Services team invoked our disaster recovery plan. Within hours of the event, our customer service team reached out to all Minneapolis customers to alert them to the temporary closing of the Minneapolis location. PBPS provided pickup services to all customers requesting service on Monday and with USPS authorization moved all mail to our operating center in Des Moines, IA for processing. PBPS engaged a structural engineer on Monday to inspect our facility; the results of the inspection indicated no structural damage and we were authorized to begin repairs and occupy our facility.
Effective Tuesday May 24th, the facility is open for business. Minor repairs will continue to throughout the week but will not affect our production operations. We feel very fortunate to escape major damage and continue our services to you. We hope that you, your business and your employees were not severely impacted by this event.
March, 21 2011
"No Fly Zone" Over Libya
Due to the current situation in Libya and the UN imposed "No Fly Zone" over the entire country, mail for Libya is being held until further notice. This relates to all Royal Mail and Parcelforce products that normally travel by air to Libya.
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