Web Self-Service & e-Billing

Give your customers flexible new options for account management and billing

Today, customers want to control how they receive information, with more and more choosing to go paperless. They expect online access to their accounts, the ability to view bills, make payments and update their personal information electronically. Mobile payments offer consumers a convenient, alternative, payment option delivered via email, SMS-based communications and the Web. This offers huge potential savings for companies that can provide electronic bill presentment and payment and account management products.

With web self-service and e-billing products from Pitney Bowes Business Insight, consumers and businesses can efficiently self-service all aspects of their accounts. As a leader in emerging communications solutions, Pitney Bowes Business Insight offers unmatched support for processing, managing and archiving e-mail, SMS and Web-based communications.

Explore Web Self-Service & e-Billing solutions from PBBI:

e2™ Account Management

Give your customers the tools they need to access and update their account, review bills and make payments 24/7 with advanced interactive e-billing and online care functionality. The e2™ Account Management Suite from Pitney Bowes Business Insight empowers organizations to build personalized customer self-service portals – more quickly and cost effectively – to drastically improve the overall user experience.

Learn More about e2Account Management

Providing more efficient, personalized and secure support for e-mail customer communications is a top priority for organizations whose large call centers are rapidly becoming “multi-channel contact centers”. The e-Messaging Solution helps organizations embrace interactive e-mail and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements

Learn more about e-Messaging Solution