Easily create, manage and deliver effective, multi-channel personalized communications to streamline operations and improve the customer experience.

Customer relationships are today’s business currency and strongest asset. Capitalizing on this asset through relevant communications means building the long-term customer equity that propels profitability. More than ever, companies that modify processes and communications to cater to customer expectations will emerge as market leaders. Successful multi-channel communications are only possible with clean data, access to a single customer view and flexible composition and distribution capabilities.

Customer Communications Management solutions from Pitney Bowes Business Insight allow businesses to easily create and centrally manage effective, personalized customer communications that can be delivered to your customer’s preferred channel in virtually any media – print, fax, Web, e-mail or SMS. Unrivaled flexibility and control allows customers to access accurate and personalized information the way they want, when they want, from wherever they are, for an enhanced service experience. Multi-channel communications also streamline operational efficiency and reduce communication costs for a better ROI.

An integrated solution for effective, multi-channel communications:

  • Design and manage all transactional, on-demand and interactive communications from a single controlled environment
  • Easily tailor content, format and delivery channel for the individual customer
  • Leverage accurate, consolidated customer data from multiple sources to create targeted communications 
  • Employ a single solution for batch and real-time processing
  • Support thousands of transactions per hour with a scalable, service oriented architecture that leverages distributed systems and multiple processors.

Enhance your enterprise customer data quality

Update, link and consolidate valuable customer information into enterprise-wide business intelligence, from all customer touch points.The Customer Data Quality Platform provides a powerful orchestration environment to manage customer information in real-time, from all customer touch points. With a modular design and efficient batch maintenance capabilities, the Customer Data Quality Platform (CDQP) offers unmatched flexibility to meet current needs and future requirements.

Enhance productivity with automated document composition

Now you can empower everyone in your organization – from casual business users to veteran developers – with a powerful, easy-to-use document composition solution to centrally design and manage personalized, high-volume transactional, on-demand and interactive communications. DOC1® Series 5 from Pitney Bowes Business Insight automates document composition and enhances productivity with integrated data acquisition, content management and multi-channel delivery.

Create and manage real-time, interacive customer communication

With the demand for even faster, more personal customer interactions, enterprises require greater control of their communications, to build lasting relationships and increase proļ¬ts. EngageOne™ Interactive enables business users to easily create, deliver, and manage real-time, personalized interactive and on-demand customer communications, across the entire enterprise.

Learn more about EngageOne Interactive

Embrace interactive email and SMS communication capabilities

Providing more efficient, personalized and secure support for email customer communications is a top priority for organizations whose large call centers are rapidly becoming “multi-channel contact centers”. The e-Messaging Solution helps organizations embrace interactive email and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements.

Learn more about the e-Messaging Solution

White Paper: Marketing Has the Right NOT to Remain Silent

Learn how leading companies are making their voices heard with customer-focused communications strategies. With an understanding of an individual customers’ needs and economic value, a firm can design and manage communications and interactions that not only satisfy the customer, but also contribute to profitability.

Case Study: Slovak Telecom manages communications with DOC1

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