Centrally create, manage and deliver personalized communications with control and flexiblity.
Today businesses are faced with new challenges to effectively manage and deliver personalized, branded and compliant communications, consistently across channels and with greater speed and accuracy. Document composition solutions from Pitney Bowes Business Insight help companies easily create and centrally control all your customer communications—transactional, on-demand and interactive documents, and delivered in virtually any media – print, fax, Web, e-mail or SMS.

Data cleansing and integration, centralized flexible design environment, powerful production engine, multi-channel distribution, quality assurance and print stream manipulation tools, our Customer Communications Management products allow business to ensure unified communications at reduced costs enterprise-wide.

Streamline document composition to improve communications

  • Design and manage all transactional, on-demand and interactive communications from a single controlled environment
  • Enhance productivity with integrated data acquisition, power objects, and content management 
  • Maintain control of content and simplify re-use with a central repository, versioning, and approval workflow 
  • Centralize and simplify management of all users, design resources, and job set-up 
  • Generate indexed output optimized for rapid ingestion into document repositories for customer care, historical archive, web presentment, and e-payment applications
  • Easily tailor content, format and delivery channel for the individual customer
  • Modify and re-engineer print streams on-the-fly, easily adding Intelligent Mail® Barcodes and personalized messages
  • Ensure data and document quality and compliance while reducing time and costs to review/change communications
  • Collaborate and ensure unified, consistent branded multi-channel communications enterprise-wide

Enhance productivity with automated document composition
Now you can empower everyone in your organization – from casual business users to veteran developers – with a powerful, easy-to-use document composition solution to centrally design and manage personalized, high-volume transactional, on-demand and interactive communications. DOC1® Series 5 from Pitney Bowes Business Insight automates document composition and enhances productivity with integrated data acquisition, content management and multi-channel delivery.

Create and manage real-time, interactive customer communications
With the demand for even faster, more personal customer interactions, enterprises require greater control of their communications, to build lasting relationships and increase proļ¬ts. EngageOne™ Interactive enables business users to easily create, deliver, and manage real-time, personalized interactive and on-demand customer communications, across the entire enterprise.
Learn more about EngageOne Interactive

Embrace interactive email and SMS capabilities
Providing more efficient, personalized and secure support for email customer communications is a top priority for organizations whose large call centers are rapidly becoming “multi-channel contact centers”. The e-Messaging Solution helps organizations embrace interactive email and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements.
Learn more about the e-Messaging Solution

Turn your transaction documents into powerful strategic assets
Captivating, personalized and easy-to-understand communications reduce call center calls, expedite payments and increase customer satisfaction. In contrast to direct mail, consumers open and read their bills and statements, making transactional and transpromo documents an effective marketing tool to drive new revenue and significantly reduce print and mail costs.
Learn more about Transactional Communications & Transpromo

Document composition and content creation on demand
Create, manage and deliver one-to-one customer documents on the spot. Empower your business to create quotes, proposals, instant issue ID cards, benefit statements, new account applications, loan origination packages and transaction confirmations, and deliver them to the customer at the point of contact with OnDemand Document Composition products from Pitney Bowes Business Insight.
Learn more about OnDemand Document Composition

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