Improve the customer experience across all touch points and reduce costs with an integrated, end-to-end customer communication process

The challenges facing customer service call centers are many. Increased call volume, the complexities of multi-channel communications, budget cuts, and the timeless battle to reduce customer churn. The need for more efficient, more cost effective customer communications has never been greater. Fortunately, the solutions available to help have never been better.

Empower your customer service representatives (CSRs) to deliver a fast, efficient and personal customer interaction, and make a lasting impression to keep customers. Customer Communications Management solutions for call centers from Pitney Bowes Business Insight enable companies to streamline document-intensive interactions to provide superior customer service while reducing costs.

Improve service and reduce churn with integrated communication solutions:

  • Reduce bill-related calls with easy-to-read, personalized communications
  • Cross-sell products and services to increase revenue and customer loyalty
  • Handle highly-personalized interactive communications more accurately, efficiently and cost-effectively 
  • Speed call handling time and call backs with central access to all customer communications
  • Improve mobile (e-mail & SMS) customer service
  • Convenient Web self-service speeds payments and supports green initiatives
    Integrate effective, unified in-bound and out-bound communications, delivered across all customer touch points
  • Significantly reduce postage and mailing costs

Learn more about Pitney Bowes Business Insight solutions for improved customer communications, including Customer Communications Management products, or contact us today to discuss your needs.

Embrace personalized, interactive email and SMS communication capabilities
Providing more efficient, personalized and secure support for email customer communications is a top priority for organizations whose large call centers are rapidly becoming “multi-channel contact centers”. The e-Messaging Solution helps organizations embrace interactive email and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements.

Create and manage real-time, interactive customer communications
With the demand for even faster, more personal customer interactions, enterprises require greater control of their communications, to build lasting relationships and increase proļ¬ts. EngageOne™ Interactive enables business users to easily create, deliver, and manage real-time, personalized, interactive and on-demand customer communications, across the entire enterprise.

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